Returns & Quality Claims

If a part is wrong or defective, we replace it

You do not have to pay for a replacement — and in most cases, you do not have to return the defective part.

Report the issue within 30 days of delivery with:

A clear photo of the defective part
Your measurement data (if applicable)
Your order number
A brief description of how you discovered the issue

What we will do

If the parts do not meet the specification on the product page or on your approved drawing, we will:

Ship replacement parts at our cost via express courier, or
Issue a full refund to your original payment method

You choose which option.

You typically do not need to return the parts

Cross-border return freight often costs more than the parts. In most cases, we send replacements or issue a refund without requiring you to return the original parts.

For claims involving large quantities or expensive items, we may arrange prepaid return collection — we will discuss this with you first.

How long?

Day 1: We acknowledge receipt and review your photos/measurements
Day 2–3: We confirm whether the parts are defective
Day 4: Replacement ships (express) or refund processes
Delivery: Typically 5–10 business days by courier

What we cover

Out-of-tolerance dimensions (diameter, length, steps per drawing)
Hardness below specification (HRC, case depth)
Surface defects (cracks, pitting, delamination of nitriding)
Wrong material
Missing parts in a batch order

What we do not cover

Damage from handling or installation
Wear from normal use in the mold
Corrosion from coolant or humidity exposure
Use in an application other than specified
Claims after 30 days

If unsure whether a defect is covered, send photos and we will give you an honest answer.

Quality claims on custom (RFQ) parts

Same policy applies. Refer to the drawing and specification in the proforma invoice. If any dimension, hardness or material property is outside the approved specification, we will replace it.