Last updated: July 30, 2026
Our products are supplied primarily for industrial and B2B use. Returns and quality claims are evaluated against the mutually confirmed quotation, proforma invoice, drawing revision, specification, approved sample, and inspection scope.
Inspection After Delivery
Buyers should inspect package count, quantity, model, dimensions, identification, and visible condition promptly after delivery. Please report visible quality or specification issues as soon as reasonably possible, preferably within 7 calendar days of receipt. Hidden manufacturing defects should be reported promptly after discovery and before further use or rework where practical.
Evidence Required
A claim should include the quotation, invoice, or order reference; affected quantity; product and package labels; clear photographs or video; measured dimensions and measuring method; the inspection equipment used where relevant; and the approved drawing or specification being referenced. We may request representative samples or third-party inspection evidence when necessary.
Standard Products
Unused standard products may be eligible for return only after written authorization. Products must remain uninstalled, unmodified, clean, identifiable, and in their original packaging. Return freight, duties, and related charges are normally the buyer's responsibility unless we confirm a manufacturing or shipment error.
Custom and Made-to-Order Products
Custom-machined, drawing-based, altered, cut-to-length, heat-treated, specially packaged, or non-standard products are not returnable for preference changes, application changes, or buyer ordering errors. When supplied goods do not conform to the mutually confirmed specification, the available remedy may be repair, remake, replacement, credit, or refund of the affected quantity after technical review.
Do Not Rework Before Review
Except where urgently required to prevent further loss or where we agree in writing, do not machine, polish, install, disassemble, or otherwise modify disputed goods before we have reviewed the evidence. Unauthorized rework can prevent reliable cause analysis.
Exclusions
Claims may be declined where the issue results from incorrect installation, improper storage, contamination, misuse, normal wear, unauthorized modification, use outside the agreed application, dimensions or performance criteria not included in the confirmed inspection scope, or inaccurate information supplied by the buyer.
Do not return goods without written return instructions. Contact: zyr6863@gmail.com